SIMBION
Legal documentPravni dokument

Privacy PolicyPolitika privatnosti

This Privacy Policy explains how we collect, use, and protect the personal data of users of the Simbion applications (Simbion OS, AI Coach Simbion, Simbion Basketball Coaching, Simbion Physical Preparation, Simbion Training Tools, Simbion Studio and Simbion Library) and of the website aicoachsimbion.com.

Ova Politika privatnosti objašnjava kako prikupljamo, koristimo i štitimo lične podatke korisnika Simbion aplikacija (Simbion OS, AI Coach Simbion, Simbion Basketball Coaching, Simbion Physical Preparation, Simbion Training Tools, Simbion Studio i Simbion Library) i sajta aicoachsimbion.com.

ZZPL – Zakon RSGDPR EU 2016/679CCPA / COPPA / US Law
Effective:Važi od: 10.10.2026. Previous version:Prethodna verzija: 28.02.2026.
01

Data ControllerRukovalac podacima

The data controller for the Simbion applications and the website aicoachsimbion.com is the author and sole owner of the service.
Contact: coachgoranpro@gmail.com · +381 64 409 6248 · WhatsApp · Viber
Rukovalac podacima za Simbion aplikacije i sajt aicoachsimbion.com je autor i jedini vlasnik servisa.
Kontakt: coachgoranpro@gmail.com · +381 64 409 6248 · WhatsApp · Viber
02

Data We CollectPodaci koje prikupljamo

We collect only data necessary for the operation of the service:
  • Account data: Email address. Sign-in uses a one-time link sent to that address (magic link) — we do not ask for or store a password.
  • Licence and payment data: Which Simbion application you have activated, the licence status and validity, and the transaction identifier and amount received from the store or payment processor. We do not store credit card numbers on our servers.
  • Sports data: Physical fitness metrics and progress data entered by the user (coach or parent) for the purpose of generating personalized training plans. Material you create in Simbion Studio and the files you catalogue in Simbion Library stay on your device and are not sent to our servers.
  • Add-on content: When an application downloads add-on content (images, video clips), our server checks that your account holds an active licence for that application.
  • Technical data: Device type, operating system, application version, sign-in method, IP address and app usage events (for example sign-in or app start) — collected automatically for security and performance purposes.
  • Website download statistics: When an installer or a book is downloaded from aicoachsimbion.com, we record the time, platform, browser identifier (user agent) and an approximate location (country, region, city, postal code and approximate coordinates) that our hosting provider derives from the IP address. The IP address itself is not saved in this record.
Prikupljamo samo podatke neophodne za rad servisa:
  • Podaci o nalogu: E-mail adresa. Prijava se vrši jednokratnim linkom koji stiže na tu adresu (magic link) — lozinku ne tražimo i ne čuvamo.
  • Podaci o licenci i plaćanju: Koju Simbion aplikaciju ste aktivirali, status i rok važenja licence, kao i identifikator transakcije i iznos koje dobijamo od prodavnice ili procesora plaćanja. Ne čuvamo brojeve kreditnih kartica.
  • Sportski podaci: Podaci o fizičkoj spremi i napretku koje korisnik (trener ili roditelj) unosi u svrhu generisanja personalizovanih planova treninga. Materijal koji napravite u Simbion Studiju i fajlovi koje katalogizujete u Simbion Library ostaju na vašem uređaju i ne šalju se na naše servere.
  • Dopune: Kada aplikacija preuzima dopune (slike, video klipove), naš server proverava da li vaš nalog ima aktivnu licencu za tu aplikaciju.
  • Tehnički podaci: Tip uređaja, operativni sistem, verzija aplikacije, način prijave, IP adresa i događaji korišćenja (na primer prijava ili pokretanje aplikacije) — prikupljaju se automatski u svrhu bezbednosti i performansi.
  • Statistika preuzimanja sa sajta: Kada se sa aicoachsimbion.com preuzme instalater ili knjiga, beležimo vreme, platformu, identifikator pregledača (user agent) i približnu lokaciju (država, region, grad, poštanski broj i približne koordinate) koju naš hosting provajder izvodi iz IP adrese. Sama IP adresa se u ovom zapisu ne čuva.
03

Purpose of Data CollectionSvrha prikupljanja podataka

We use collected data exclusively for:
  • Providing the functions of the Simbion applications (for example personalized physical preparation plans)
  • Activating licences and delivering add-on content for the applications you have purchased
  • Account administration and service billing
  • Sending important notifications regarding the application
  • Security monitoring and technical performance optimization
  • Download statistics (number of downloads by platform and country)
  • Legal compliance obligations
We do not use personal data for advertising, profiling, or sale to third parties.
Prikupljene podatke koristimo isključivo za:
  • Pružanje funkcija Simbion aplikacija (na primer personalizovanih planova fizičke pripreme)
  • Aktiviranje licenci i isporuku dopuna za aplikacije koje ste kupili
  • Administraciju naloga i naplatu usluga
  • Slanje važnih obaveštenja u vezi sa aplikacijom
  • Praćenje bezbednosti i optimizaciju tehničkih performansi
  • Statistiku preuzimanja (broj preuzimanja po platformi i državi)
  • Ispunjenje zakonskih obaveza
Lične podatke ne koristimo u reklamne svrhe, za profilisanje niti za prodaju trećim stranama.
04

Legal Basis for ProcessingPravni osnov obrade

Data is processed on the following legal bases (GDPR Art. 6 / ZZPL):
  • Art. 6(1)(b) — Performance of contract: processing necessary to provide the service
  • Art. 6(1)(c) — Legal obligation: financial and tax record-keeping
  • Art. 6(1)(f) — Legitimate interest: security and fraud prevention
  • Art. 6(1)(a) — Consent: marketing communications (opt-in only)
Sports performance data may constitute a special category (GDPR Art. 9) and is processed only with explicit user consent.
Podaci se obrađuju na sledećim pravnim osnovama (GDPR čl. 6 / ZZPL):
  • Čl. 6(1)(b) — Izvršenje ugovora: obrada neophodna za pružanje usluge
  • Čl. 6(1)(c) — Zakonska obaveza: finansijsko i poresko evidentiranje
  • Čl. 6(1)(f) — Legitimni interes: bezbednost i sprečavanje prevare
  • Čl. 6(1)(a) — Pristanak: marketinška komunikacija (samo opt-in)
Sportski podaci o učinku mogu spadati u posebne kategorije (GDPR čl. 9) i obrađuju se isključivo uz izričit pristanak korisnika.
05

Sharing with Third PartiesDeljenje podataka sa trećim licima

Simbion never sells or shares your personal data with third parties for marketing purposes. Data is shared only with service providers that process it on our behalf, and only to the extent needed:
  • Cloudflare, Inc. — hosting of the website and the server (database, file storage for installers and add-on content) and cookie-free website traffic statistics
  • Resend — delivery of sign-in emails (magic link)
  • Google Play (Google LLC) and RevenueCat — purchases made in the Android applications
  • Microsoft Store (Microsoft Corporation) — purchases made in the Windows applications
  • Legal obligation — only upon lawful request by competent state or federal authorities
Some of these providers may process data outside Serbia and the EU (for example in the United States). In that case the transfer is based on appropriate safeguards, such as the European Commission's standard contractual clauses.

In the event of a business transfer or acquisition, users will be notified in advance and their data rights will be fully preserved.
Simbion nikada ne prodaje niti deli vaše lične podatke trećim stranama u marketinške svrhe. Podaci se dele isključivo sa pružaocima usluga koji ih obrađuju u naše ime, i to samo u meri u kojoj je neophodno:
  • Cloudflare, Inc. — hosting sajta i servera (baza podataka, skladište instalatera i dopuna) i statistika posećenosti sajta bez kolačića
  • Resend — slanje e-mailova za prijavu (magic link)
  • Google Play (Google LLC) i RevenueCat — kupovine u Android aplikacijama
  • Microsoft Store (Microsoft Corporation) — kupovine u Windows aplikacijama
  • Zakonska obaveza — samo u slučaju zakonitog zahteva nadležnih državnih ili federalnih organa
Neki od ovih pružalaca mogu obrađivati podatke van Srbije i EU (na primer u SAD). U tom slučaju prenos se zasniva na odgovarajućim merama zaštite, kao što su standardne ugovorne klauzule Evropske komisije.

U slučaju poslovnog prenosa ili preuzimanja, korisnici će biti obavešteni unapred, a njihova prava u pogledu podataka biće u potpunosti sačuvana.
06

Data RetentionPeriod čuvanja podataka

  • Account data: retained for the duration of the active account + 12 months after cancellation, then permanently deleted.
  • Financial records: retained for 5 years in compliance with Serbian accounting law and applicable US/EU tax regulations.
  • Technical logs: retained for a maximum of 90 days for security purposes.
Upon account deletion request, all personal data is erased within 30 days.
  • Podaci o nalogu: čuvaju se za vreme aktivnog naloga + 12 meseci nakon otkaza, zatim trajno brišu.
  • Finansijski zapisi: čuvaju se 5 godina u skladu sa srpskim računovodstvenim zakonodavstvom i primenljivim US/EU poreskim propisima.
  • Tehnički logovi: čuvaju se najviše 90 dana u svrhu bezbednosti.
Na zahtev za brisanje naloga, svi lični podaci se brišu u roku od 30 dana.
07

Data SecurityBezbednost podataka

We apply modern encryption and security measures to prevent unauthorized access. All data in transit is protected by SSL/TLS encryption. In the event of a data breach, we will notify affected users and the competent supervisory authority within 72 hours, in accordance with GDPR Art. 33–34 and applicable US breach notification laws.
Primenjujemo savremene enkripcione i sigurnosne mere. Svi podaci u prenosu zaštićeni su SSL/TLS enkripcijom. U slučaju povrede podataka, obavestićemo pogođene korisnike i nadležni nadzorni organ u roku od 72 sata, u skladu sa GDPR čl. 33–34 i primenljivim US zakonima o obaveštavanju o povredi.
08

Protection of MinorsZaštita maloletnih

Simbion does not knowingly collect personal data from persons under 13 without parental consent (US COPPA). When creating an account for a minor (under 18), the parent/guardian explicitly consents to data collection and processing. Under GDPR Art. 8 and ZZPL, the minimum age for independent digital consent in Serbia is 15 years. Any data of a child under 13 discovered without proper consent will be immediately deleted.
Simbion ne prikuplja namerno lične podatke lica mlađih od 13 godina bez roditeljskog pristanka (US COPPA). Kreiranje naloga za maloletno lice (ispod 18) podrazumeva izričit pristanak roditelja/staratelja na prikupljanje i obradu podataka. Prema GDPR čl. 8 i ZZPL, minimalna starost za samostalan digitalni pristanak u Srbiji je 15 godina. Podaci dece mlađe od 13 god. bez odgovarajućeg pristanka biće odmah obrisani.
09

User Rights (GDPR / ZZPL)Prava korisnika (GDPR / ZZPL)

In accordance with GDPR and ZZPL, you have the right to:
Access
Request a copy of all data we hold about you
Rectification
Request correction of inaccurate data
Erasure
Request permanent deletion ("right to be forgotten")
Portability
Receive your data in machine-readable format
Object
Object to processing based on legitimate interest
Restrict
Request temporary restriction of data processing
All requests are processed within 30 days. Contact: coachgoranpro@gmail.com
U skladu sa GDPR i ZZPL, imate pravo na:
Pristup
Zatražite kopiju svih podataka koje imamo o vama
Ispravka
Zatražite ispravku netačnih podataka
Brisanje
Zatražite trajno brisanje („pravo na zaborav")
Prenosivost
Dobijte svoje podatke u mašinski čitljivom formatu
Prigovor
Uložite prigovor na obradu zasnovanu na legitimnom interesu
Ograničenje
Zatražite privremeno ograničenje obrade podataka
Svi zahtevi se obrađuju u roku od 30 dana. Kontakt: coachgoranpro@gmail.com
10

US Users — CCPA & Additional RightsKorisnici iz SAD — CCPA i dodatna prava

California residents and other US users have the following additional rights:
  • Right to Know: You may request disclosure of the categories and specific pieces of personal data collected.
  • Right to Delete: You may request deletion of your personal data (subject to certain exceptions).
  • Right to Opt-Out: You may opt out of the sale of personal data. Simbion does not sell personal data.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
  • Nevada SB 220: Nevada residents may also opt out of any future sale of their personal data.
To exercise these rights: coachgoranpro@gmail.com. We will respond within 45 days as required by CCPA.
Rezidenti Kalifornije i drugi korisnici iz SAD imaju sledeća dodatna prava:
  • Pravo na uvid: Možete zatražiti otkrivanje kategorija i konkretnih ličnih podataka koji se prikupljaju.
  • Pravo na brisanje: Možete zatražiti brisanje ličnih podataka (uz određene izuzetke).
  • Pravo na odjavu: Možete se odjaviti od prodaje podataka. Simbion ne prodaje lične podatke.
  • Pravo na nediskriminaciju: Nećemo diskriminisati korisnike zbog ostvarivanja CCPA prava.
  • Nevada SB 220: Rezidenti Nevade mogu se odjaviti od buduće prodaje podataka.
Za ostvarivanje prava: coachgoranpro@gmail.com. Odgovaramo u roku od 45 dana.
11

Cookies and Local StorageKolačići i lokalno skladište

The website aicoachsimbion.com does not use advertising or tracking cookies. It saves only your language choice (EN/SR) in your browser's local storage, so the page opens in the same language next time. Website traffic statistics are provided by Cloudflare Web Analytics, which does not use cookies. The applications keep the sign-in session on your device. You can clear this data at any time in your browser or by signing out. This practice complies with the EU ePrivacy Directive and applicable US guidelines.
Sajt aicoachsimbion.com ne koristi reklamne kolačiće niti kolačiće za praćenje. U lokalnom skladištu vašeg pregledača čuva samo izabrani jezik (EN/SR), da bi se stranica sledeći put otvorila na istom jeziku. Statistiku posećenosti sajta daje Cloudflare Web Analytics, koji ne koristi kolačiće. Aplikacije čuvaju sesiju prijave na vašem uređaju. Ove podatke možete obrisati u bilo kom trenutku u pregledaču ili odjavom. Ova praksa je u skladu sa EU ePrivacy Direktivom i primenljivim US smernicama.
12

Supervisory AuthorityNadzorni organ

If you believe your data protection rights have been violated, you have the right to lodge a complaint with:

Serbia: Commissioner for Information of Public Importance and Personal Data Protection (Poverenik za informacije od javnog značaja i zaštitu podataka o ličnosti), Bulevar kralja Aleksandra 15, Belgrade.

EU Users: The data protection authority of your EU member state.

US Users: The Federal Trade Commission (FTC) at ftc.gov/complaint, or your state attorney general's office.
Ukoliko smatrate da su vaša prava povređena, možete podneti pritužbu:

Srbija: Poverenik za informacije od javnog značaja i zaštitu podataka o ličnosti, Bulevar kralja Aleksandra 15, Beograd.

EU korisnici: Organ za zaštitu podataka vaše EU države.

US korisnici: Federal Trade Commission (FTC) na ftc.gov/complaint, ili kancelarija državnog tužioca.
13

Changes to This PolicyIzmene politike

We reserve the right to update this Privacy Policy at any time. Users will be notified of significant changes via email at least 15 days before they take effect. Continued use of the application after changes take effect constitutes acceptance of the updated policy.
Zadržavamo pravo izmene ove Politike privatnosti. O značajnim izmenama korisnici će biti obavešteni putem e-maila najmanje 15 dana pre stupanja na snagu. Nastavak korišćenja podrazumeva prihvatanje ažurirane politike.